Parents who have a nagging feeling something isn’t right with their children can now get an immedi- ate assessment by a rapid response team. The
Rap Team, which consists of a nurse and respiratory
therapist and is based the Stollery Children’s Hospital
in Edmonton, is available 24/7.
“Parents know their children and will often see a
change in their child before our monitoring equipment
does. We have to respect that,” says Dr. Jon Duff, a
pediatric intensivist at the Stollery.
While many hospitals have rapid response teams,
Stollery’s team is one of the few in Canada that allows
parents to call, either on their own or in consultation
with staff or physicians, for the team.
The team has responded more than 80 times since it
started in May 2010 and Duff says parent feedback has
been resoundingly positive.
“Families almost never call unless something is
wrong,” he says. “They have a real respect for the
system. . . . This service is one way Alberta Health
Services is fulfilling its commitment to family-
Dustin McConnell and Nancy Sanftleben of Fort
McMurray recently called the Rap
Team when they suspected something was
wrong with their 10-month-old son, Boston.
Boston had been admitted to the Stollery after
Giving power to the parents
being diagnosed with a congenital heart defect.
One morning he became very unsettled, unusual
for a boy who Sanftleben describes as “a very content little guy.” He continued to scream even as his
parents tried to soothe him.
“We knew something was wrong,” said Sanftleben.
Following an assessment by the Rap Team, Boston was moved pediatric intensive care unit where
he stayed for five days. He was later discharged
and is now doing well.
“It is a good thing to have our voices’ heard,”
Sanftleben says. “The doctors and nurses have
their expertise and, as parents, we know our son
Reported by Holly Budd
Nancy Sanftleben and Dustin McConnell with their son, Boston.